Team Leader at Global BPO Company

Responsibilities:

• Management: Set goals, develop, evaluate, and manage team performance
• Quality Control: Implement strategies to enhance customer satisfaction
• Process Improvement: Optimize efficiency and improve workflows
• Client Collaboration: Coordinate meetings with clients (with supervisor present) and report in English
• Team Support: Lead a team of 15-20 operators with support members

Why You'll Love Working with Us:

• Flat Hierarchy: Enjoy a friendly and open work environment where you can directly discuss your goals and challenges with your supervisor during regular meetings.
• Free Streaming: Access video streaming services for free during your employment.
• Flexible Dress Code: Express yourself with your choice of clothing, hair color, nails, and beard. Jeans and sneakers are welcome (no ripped jeans).
• Diverse Team: Join a vibrant team with members in their 20s, 30s, 40s, and 50s.
• High Vacation Utilization: Benefit from a high vacation utilization rate of 87.5% (from Dec 2022 to Nov 2023).
• Language Learning: Immerse yourself in an environment where you can frequently use and improve your English skills.
• Work-life Balance: 20 paid leaves per year

Required Skills:

• Experience: Over 1 year of management experience in a call center or contact center
• Languages: Native-level Japanese and conversational to business-level English (TOEIC/Eiken certification holders are welcome, but not required)