サービスデスク・エージェント/Service Desk Agent 5million and above

Features

• The first point of contact for every end user that reaches your service desk  
• Responsible for first call resolution based on SOP/knowledge base.
• Possess effective communication skills to resolve issues while maintaining a troubleshooting record with ServiceNow.
• Aggressively pursue problem resolution and maintain customer satisfaction
• Actively collaborate with cross-functional teams to solve unique problems and share inputs to enhance the knowledge base, which can be further used to update training.
• Acquire knowledge of SD-specific processes
• Participate in all processes defined within the scope of this Agreement (Incident, Problem, Knowledge Management and other processes as outlined in Training).
• Service desk agents must undergo a training program and obtain certification.
• Minimum 2 years experience in a service desk environment
• Have Japanese language proficiency at the Japanese Language Proficiency Test level N1/N2 or N1/N2.

Japanese language ability: Japanese business level (N2), English business level required

• First point of contact for all end users reaching service desk  
• Responsible for achieving first call resolution based on SOPs/knowledge base
• Effective communication skills to resolve issues and at the same time maintain record of troubleshooting in Service Now
• Actively pursue resolution of issues and maintain customer satisfaction
• Active collaboration with cross functional teams to resolve unique issues and share inputs to enhance knowledge base, which could be further used to update Trainings
• Acquire knowledge on the processes which are specific to SD
• Participate in all processes defined in scope of this contract: Incident, Problem, Knowledge Management and others described in Trainings
• Service Desk Agents to undergo training program and clear certification
• Must have prior experience of minimum 2 years in Service Desk environment
• N1/N2 JLPT or N1/N2 level of Japanese is mandatory.

Japanese Languages:  Business level Japanese(N2) and business level English required

Features

• The first point of contact for every end user that reaches your service desk  
• Responsible for first call resolution based on SOP/knowledge base.
• Possess effective communication skills to resolve issues while maintaining a troubleshooting record with ServiceNow.
• Aggressively pursue problem resolution and maintain customer satisfaction
• Actively collaborate with cross-functional teams to solve unique problems and share inputs to enhance the knowledge base, which can be further used to update training.
• Acquire knowledge of SD-specific processes
• Participate in all processes defined within the scope of this Agreement (Incident, Problem, Knowledge Management and other processes as outlined in Training).
• Service desk agents must undergo a training program and obtain certification.
• Minimum 2 years experience in a service desk environment
• Have Japanese language proficiency at the Japanese Language Proficiency Test level N1/N2 or N1/N2.

Japanese language ability: Japanese business level (N2), English business level required

• First point of contact for all end users reaching service desk  
• Responsible for achieving first call resolution based on SOPs/knowledge base
• Effective communication skills to resolve issues and at the same time maintain record of troubleshooting in Service Now
• Actively pursue resolution of issues and maintain customer satisfaction
• Active collaboration with cross functional teams to resolve unique issues and share inputs to enhance knowledge base, which could be further used to update Trainings
• Acquire knowledge on the processes which are specific to SD
• Participate in all processes defined in scope of this contract: Incident, Problem, Knowledge Management and others described in Trainings
• Service Desk Agents to undergo training program and clear certification
• Must have prior experience of minimum 2 years in Service Desk environment
• N1/N2 JLPT or N1/N2 level of Japanese is mandatory.

Japanese Languages:  Business level Japanese(N2) and business level English required