Product Manager - Industrial Connectivity - Up to 15M

Provide advanced technical support and application expertise across a wide industrial product portfolio.
Play a key role in digital service integration, product quality, and customer success.

Client Details

Our client is a global leader in industrial technology and connectivity solutions, with a strong commitment to engineering innovation and customer-centric service. With a collaborative culture and focus on sustainability, the company supports customers in sectors such as automation, energy, transportation, and machinery. Their forward-thinking approach to digital services and technical support makes them a standout player in the B2B technology industry.

Description

• Provide second and third-line technical support to the sales team for customer inquiries.
• Deliver application and design-in support to medium and large enterprise customers.
• Identify customization needs and coordinate with internal project teams for solution implementation.
• Support digital service rollouts integrated into customer support cases.
• Maintain a centralized knowledge database to streamline technical support.
• Assist in organizing and supporting technical events (e.g., customer TechDays).
• Participate in product quality investigations and feedback handling in line with global processes.
• Gather and report competitor insights for the product and innovation teams.
• Manage technical documentation including product change and discontinuation notices.
• Share knowledge and collaborate with fellow consultants to improve team expertise.

Job Offer

• Work in a hybrid technical-commercial role at the intersection of engineering, sales, and digital services.
• Be part of a globally trusted, stable, and innovative company with strong growth potential.
• Opportunities for professional development through training and knowledge-sharing.
• Involvement in diverse industries and customer projects.
• A supportive, international work environment with access to cutting-edge products and tools.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Maika Someda on +81 3 6832 8682.

• Holds a Bachelor's degree in engineering or a related technical field, or has equivalent hands-on training.
• Brings some professional experience in a technical support, engineering, or application consulting role.
• Demonstrates strong communication skills in English, both written and verbal.
• Comfortable working cross-functionally and presenting technical information to non-technical stakeholders.
• Familiar with digital tools and interested in continuous learning.
• Proficient in Microsoft Office and data handling/analysis.