CRM Analyst - Luxury Brand

The Client Analyst will support the Client Engagement team and other functions under the guidance of the Client Engagement Senior Manager.

Client Details

Our client is a major name in jewelry, renowned for their legacy within the industry. They are beloved for not only their quality, but their beautiful and unique designs.

Description

• Manage ad-hoc analysis requests and develop weekly/monthly reports in order to increase client knowledge at the office and boutiques.
• Analyze databases and translating data insights into predictive purchase behaviour.
• Measure performance results/progress on CRM, Client Experience and Clientelling programs.
• Provide Clienteling-related KPIs to boutiques and use data driven insights for better client targeting selection in all CRM/Client Experience/Clientelling activities.
• Manage client database to improve data accuracy and quality.

Job Offer

• Hybrid work available.
• Flextime available.
• Chance for career growth within larger parent group.
• Opportunity to use English.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Matthew Li.

• Have analytical skills and logical thinking skills to analyze client, sales, and marketing data.
• Experience in luxury or retail is ideal.
• Passion in luxury retail.
• Skills in BI tools and Excel.
• NATIVE level Japanese and Business level English.