Client Engagement Manager - Luxury Fashion

Further develop the relationship between our clients and the brand in Japan. Define and implement the overall Client Relationship Management strategy (database management & analysis, direct marketing, loyalty program, clients events).

Client Details

Our client is one of the biggest names in luxury, under one of the largest luxury conglomerates in the world. They are a beloved fashion brand with many major clients.

Description

• Data management and analysis of personal data and purchasing records of the clients to understand the trends of their spending and to determine CRM action plan by store & customer segment.
• Take initiatives and monitor results on CRM activities available in system by closely communication with Store Managers.
• Be the local contact for CRM topics and be responsible to ensure our CRM activities are in line with the brand strategy and guideline.
• In conjunction with Retail and each of the Store Managers, generate new ideas of CRM actions based on the local needs.
• Plan & coordinate appropriate & elevated VIC retention initiatives in stores.

Job Offer

• Hybrid work environment.
• International work environment.
• Career growth opportunities.
• Chance to move between brands within parent group.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Matthew Li.

• Native level Japanese and Business level English.
• Experience in CRM in retail, preferably in luxury or fashion.
• Selling experience in stores is a plus.
• Retail Operations experience.