Bilingual Technical Support - Global Ecommerce

Support internal engineers by facilitating system troubleshooting training sessions and managing IT tools. This role does not involve development but requires strong technical understanding and communication skills.

企業情報

Join a well-established and globally recognized company with a strong focus on technology and innovation. The company provides a dynamic work environment, encouraging collaboration and professional growth. You will work closely with engineers and IT professionals to enhance operational efficiency.

職務内容

• Plan, facilitate, and manage system troubleshooting training for internal engineers.
• Prepare and configure training materials and content.
• Create reports summarizing training outcomes.
• Provide IT tool support, including handling inquiries and updating manuals.
• Collaborate with different departments via email, chat, video meetings, and in-person discussions.

条件・待遇

• International work environment with bilingual communication.
• Weekends and holidays off, with standard working hours (9:00-17:30).
• Opportunities to collaborate with skilled engineers in a leading tech-driven company.
• No development work required, but IT knowledge and troubleshooting expertise will be highly valued.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Naoko Toda at +81 3 6832 8648.

• Strong communication skills-comfortable interacting with new people and working in teams.
• Familiarity with IT concepts such as HTTP, networking, databases, and servers.
• Proficiency in Outlook, Excel, and the ability to learn new tools quickly.
• Ability to read and understand various manuals.
• Fluent in Japanese (native level) and English (business level, TOEIC 800+).