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求人ID : 1528030
更新日 :
2025年03月26日
Client Integration & Support Engineer
| 採用企業 | IDEMIA JAPAN |
| 勤務地 | 東京都 23区, 渋谷区 |
| 雇用形態 | 正社員 |
| 給与 | 650万円 ~ 850万円 |
ワークスタイル
リモートワーク・在宅勤務募集要項
- To assist the Regional Director of Sales in promoting the capabilities of the IDEMIA products and solutions during customer meetings.
- Answer technical questions and highlight IDEMIA’s key differentiators.
- Participate in demonstrations to show how the IDEMIA products and solutions can fulfil the customers’ requirements.
- Provide support on the IDEMIA Biometric devices to our partners and system integrators during all stages of a proof of concept.
- Fully understand the requirements for the proof of concept.
- Support the partner/systems integrator with the setup of IDEMIA products & solutions prior to the start of the proof of concept.
- Be the main technical contact on the IDEMIA products & solutions during the proof of concept.
- Attend regular meetings with the system integrator to understand the progress of the proof of concept.
- Assist the Director of Sales in defining the best product fit and solution architecture to meet the customer requirements for key projects.
- Collaborate with the partner, SI and customer to fully understand their requirements.
- Present the proposed solution to the partner, SI & Customer and answer technical questions around the proposed solution.
- Act as the technical Voice of the Customer to identify and articulate key evolutions of IDEMIA products & solutions to Product Management
- Develop awareness of competitor products and positioning, provide to Product Management product evolutions required to meet market demands and market evolutions
- In close cooperation with Client Integration & Support Manager APAC & India and Regional Sales Director, keep track to final resolution of technical issues which impact customer operations.
- Provide weekly & monthly reports of activities to the Client Integration & Support Manager APAC & India.
応募必要条件
| 職務経験 | 3年以上 |
| キャリアレベル | 中途経験者レベル |
| 英語レベル | ビジネス会話レベル (英語使用比率: 75％程度) |
| 日本語レベル | ネイティブ |
| 最終学歴 | 大学院卒： 修士号/博士号 |
| 現在のビザ | 日本での就労許可が必要です |
スキル・資格
- 2 to 5 years of relevant experience in a technical position with a strong customer focus/interaction.
- Master's degree (IT/Electronics Engineer) preferred or equivalent work experience.
- Experience of Physical & Logical Access Solutions would be an advantage.
- Experience of working with Linux would also be an advantage.
- Good understanding of English (Written & Spoken).
- Possess strong problem-solving skills and a proven ability to communicate issues and solutions.
- Be proactive to identify and anticipate client (end user customers/system integrators) needs and make recommendations for implementation.
- Able to work under pressure
- Demonstrated verbal (including presentation in person and remote) and writing communication as well as excellent listening skills.
- Have experience in working collaboratively with business partners to effectively resolve problems
- Be self-directed and self-motivated as well as accountable for results.
- Excellent organization and time management skills which includes planning, organizing, and prioritizing with attention to detail;
- Able able to understand and manage conflicting priorities.
- Able to build trusting relationships in order to gain support and achieve results, at all levels of the Organization; must be able to Work in a team environment and to partner/interface with peers, sales staff and field technicians
- Proficient in Microsoft Word, Excel and PowerPoint.
- Be available and willing to travel.
- Have ability to submit accurate and timely reports as needed
勤務地
- 東京都 23区, 渋谷区
労働条件
| 雇用形態 | 正社員 |
| 給与 | 650万円 ~ 850万円 |
| ボーナス | 固定給+ボーナス |
| 歩合給 | 固定給+歩合給 |
| 業種 | SIer・システムインテグレーター |
職種
- 営業系 > プリセールス
- ICTスペシャリスト（IT・Web・通信系） > テクニカルサポート
- ICTスペシャリスト（IT・Web・通信系） > プリセールス・セールスエンジニア（IT系）
会社概要
| 会社の種類 | 大手企業 (300名を超える従業員数) - 外資系企業 |
| 外国人の割合 | 外国人 少数 |
