Bilingual IT Support Engineer | Global Financial Firm

Provide technical support for enterprise messaging and collaboration services, ensuring seamless communication across a global organization. Manage platform upgrades, security enhancements, and daily operations while working with international teams.

企業情報

A leading global financial services firm with a strong presence in Japan, providing innovative investment, banking, and asset management solutions. The company operates a large-scale IT infrastructure, supporting thousands of users worldwide with cutting-edge technology and a collaborative work environmen

職務内容

• Provide technical support for Microsoft Exchange (on-premise & cloud), Microsoft Teams, MobileIron, and other messaging/collaboration tools.
• Manage and maintain messaging infrastructure, including SMTP mail routing, archiving, and enterprise mobile device management.
• Design and execute platform migrations and system upgrades for large-scale environments.
• Handle incident management, root cause analysis, and problem resolution.
• Automate monitoring and maintenance tasks using PowerShell scripting.
• Work with global teams and external vendors to enhance messaging solutions.
• Participate in rotational weekend and on-call support.

条件・待遇

• Opportunity to work in a global financial institution with a large-scale IT infrastructure.
• Exposure to cutting-edge messaging and collaboration technologies.
• International, collaborative work environment with career growth opportunities.
• Hybrid work model with long-term contract potential.
• Competitive benefits, professional development programs, and work-life balance support.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Naoko Toda at +81 3 6832 8648.

• 5+ years of experience in messaging and collaboration services within a global organization.
• Strong knowledge of Active Directory, Exchange, SMTP mail routing, and Microsoft Teams.
• Proficient in incident, change, and problem management in enterprise IT environments.
• Skilled in PowerShell scripting and automation.
• Strong communication skills in both English and Japanese (Japanese is a plus).
• Ability to manage multiple tasks in a fast-paced, global setting.