PR/109152 | Customer Service & Admin Executive

Designation: Customer Service & Admin Executive 

Company Overview: Minebea Mitsumi is a Japanese manufacturer of electromechanical components with 88 manufacturing plants in 22 locations globally employing 100,000+ employees.  Our components are supplied to Auto (2W, 4W, EV), home appliances, medical devices, aerospace, telecom, data centers, ATMs, industrial machineries. 

Job Overview: Seeking a customer service & Admin Executive who will be responsible for initiating shipments from company’s overseas factories to customers in India.

Job Location: Gurugram 

Job Responsibilities:

• The role involves overseeing the initiation of shipments from the company's international factories to clients in India. It requires a comprehensive understanding of the customer's delivery processes and the coordination of shipment procedures with both customers and internal teams located in Southeast Asia, China, and Japan.

• Responsibilities include maintaining a database of shipping arrangements and forecasts, as well as conducting follow-ups with customers and factories. The position also entails preparing all necessary documentation for shipment completion, regularly updating shipping instructions, monitoring results, and recommending appropriate actions.

• A solid grasp of shipping and logistics terminology, tracking mechanisms, incident reporting, and escalation management is essential. Additionally, the role supports various organizational initiatives to ensure the smooth operation of business activities as needed.

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