【英語を活かす】カスタマーサービスマネージャー/ Customer Service Manager

A global dentistry technology company is looking for a Customer Service Manager. The selected candidate will lead a technical support team, ensuring timely issue resolution and exceptional customer satisfaction.

A global leader in digital dentistry, this company pioneer cutting-edge 3D scanning and CAD/CAM solutions that transform dental care and lab workflows. Renowned for its innovation and precision, it empowers professionals with advanced technology to enhance patient outcomes and operational efficiency.

Keywords:

カスタマーサポート, 技術サポート, チーム管理, CRMシステム, 国際環境, 求人, 外資系

Job Ref: FR9NWK

Responsibilities:

• Lead and manage a team of Customer Support Consultants
• Ensure effective resolution of technical issues for hardware and software support
• Collaborate with cross-functional teams to enhance the customer experience
• Provide technical support via online sessions, phone, email, and occasional on-site events
• Develop and implement strategies for continuous service improvement
• Drive team performance and maintain high customer satisfaction levels

Requirements:

• More than 6 years of experience in customer support
• More than 3 years of experience as a people manager in an international, multicultural environment
• Experience in building a team from scratch, including interviewing and onboarding
• Proficient in MS Office Suite and CRM systems
• Professional level Japanese; upper intermediate level verbal and written English

Benefits:

• Work with market-leading technology products in a global environment
• Professional growth and development opportunities
• Supportive and collaborative workplace culture
• Be part of a company with a successful 20-year history