URGENT - Desktop Support Engineer

Responsibilities include but are not limited to the following:
 Provide technical support for Windows and Mac environments.
 Provide technical support for the desktop hardware including printers, PCs, Laptops, monitors.
 Log and update support calls on the client company’s case management system.
 Miscellaneous end user IT equipment requests
 Returns Termination - asset collection services
 Conference room support as required
 Application support and engineering (native client software packages are in scope)
 Basic connectivity and network troubleshooting
 Telecom phone support
In addition to these core duties, employee is expected to be proactive in interaction with members of IT Engineer Team, BiOS Inc. personnel.

REQUIRED SKILLS:

 1-2 years troubleshooting experience for ios, mobile device, MiFi support, PC hardware/Software (Macbook prefered, Windows workstation; Office; Basic Back-office software) and Wintel network (Active directory user and PC accounts, GPO, Office 365).
 Self-motivated, flexible, enthusiastic, very good communication skills (written and verbal)
 Can work well both as an individual and as part of a team and flexible, able to adjust to the rapid changes in business support.
 Willing to take direction and follow well defined processes and procedures. 
 Able to communicate flexibly with partners & teams both local and in overseas for smooth collaborations (Better to have 1-2 years or more with collaborative experience).
 Basic knowledge of Mac experience, having actual support experience is preferable.

REQUIRED language skills: English (Business); Japanese: fluent~native level

Desired skills:

・Experience supporting users for remote meeting tools, i.e. slack, google, zoom, teams, skype, webex applications
・Experience working with regional IT teams and on support of both office /remote users, preferably in foreign enterprise companies
・Experience of directing, interfacing vendors or internal teams at international team environment(Both in Japanese and English).
・Audio video conference room related support & attendant experience (Google Meet, Zoom or related tools i.e. Cisco Tandberg, crestron touch pannel controller, room monitors, lightings etc..)