End User Technical Support Retail Company

As an IT Helpdesk Support, you will provide technical assistance to end-users, resolve IT-related issues, and contribute to the smooth operation of the company's IT infrastructure in Tokyo.

Client Details

Our client is a prominent European retail company that has established a strong global presence. With a focus on delivering exceptional customer experiences, the company is expanding its operations in Tokyo and seeks talented individuals to bolster its helpdesk support team.

Description

• Provide frontline technical support and troubleshooting for end-users, ensuring timely resolution of IT-related issues.
• Collaborate with team members to maintain and enhance the company's IT infrastructure, including hardware, software, and network systems.

Job Offer

• Competitive salary and benefits package.
• Opportunity to work with a well-established European retail company and gain exposure to international practices.
• Continuous learning and professional development opportunities.
• A collaborative and inclusive work culture that values diversity and innovation.
• Career growth prospects within a rapidly expanding organization.

To apply, please submit your updated resume and a cover letter highlighting your relevant experience and motivation for joining the team. We look forward to reviewing your application!

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Peryhan Essam on +813 6832 8691.

• Experience: Minimum of 2 years in a similar IT helpdesk/support role, preferably in a multinational environment.
• Skills: Proficiency in troubleshooting hardware, software, and network issues. Strong knowledge of Microsoft Windows, Office 365, Active Directory, and remote desktop tools.
• Personal Qualities: Excellent communication and interpersonal skills, customer-oriented mindset, ability to work independently and collaboratively in a fast-paced environment, and a proactive attitude toward problem-solving.
• For This role, Fluency in English and Japanese is a must