PR/086726 | After-Sales and Technical Advisor (Two-Wheeler) (m / f / d)

COMPANY OVERVIEW
The European national two-wheel vehicle distributor who provides multi-international brands of mobility solutions. The company have been expanding business over Europe (Netherlands, Portugal, Belgium, Switzerland, France, and Germany).

KEY REQUIREMENTS

• Experience as an after-sales services technician/engineer or technical advisor

• Passion for 2-Wheel business

• Flexible and willing to travel 60-70% of work

• Fluency in German and English is a must

JOB RESPONSIBILITIES

• Play a crucial role in technical services and advice for customers (dealers) in Germany, resolve technical issues, and ensure customer satisfaction 

• Provide technical expertise and knowledge to support technical and warranty enquiries by onsite visit, phone, or mail 

• Ensure clients have up-to-date product information, technical specifications, and techniques 

• Conduct and provide technical and warranty training for customers

• Monitor clients’ warranty and guarantee claims

• Involve in internal and external audit by monitoring and preparing data and documents

JOB REQUIREMENTS

• At least 2 years of experience in the technical expertise of two-wheel products including scooters, bicycles, or motorcycles 

• Experience in customer or technical services

• Strong communication skills

• Hands-on mentality with can-do attitude 

• Flexible and willing to travel 80% of work

• Driving license class B

• Eligible to work in Germany

BENEFITS

• Hybrid work and flexible working hours

• 30 days of annual leave

• Travelling expenses can be reimbursed

• Company car 

• Fuel card

• Laptop and mobile phone are provided