PR/109088 | AM Service Engineer

Job Responsibilities:

• Dealer Support: Provide technical support and guidance to assigned dealers to ensure timely and effective resolution of service-related issues.

• Service Operations: Oversee and manage after-sales service activities, including maintenance, repairs, and warranty claims, to ensure compliance with company standards and policies.

• Training and Development: Conduct training sessions for dealer service staff on technical aspects, service procedures, and best practices to enhance their skills and knowledge.

• Customer Satisfaction: Monitor and improve customer satisfaction levels by addressing service-related complaints and feedback promptly and effectively.

• Quality Assurance: Implement and maintain quality control measures to ensure high standards of service delivery and product performance.

• Reporting and Documentation: Prepare and maintain accurate records of service activities, dealer performance, and customer feedback for analysis and reporting purposes.

• Field Visits: Conduct regular visits to dealer locations to assess service operations, provide on-site support, and ensure adherence to company guidelines.

• Continuous Improvement: Identify areas for improvement in service processes and implement corrective actions to enhance efficiency and effectiveness