Call Center Manager - Hardware

As a Customer Service Manager, you will oversee outsourced call centers, manage customer issues, and lead a team to ensure exceptional service. You'll collaborate across departments to improve processes and shape customer service offerings, with potential for global impact.

Client Details

We are a leading company in the robotics industry, known for innovation and top-tier products.

Description

• Oversee outsourced call centers and manage customer service operations.
• Lead and support a small team to resolve customer inquiries and issues.
• Collaborate with cross-functional departments to enhance customer service processes.
• Drive improvements for call centers, repair centers, and overall customer experience.
• Shape new service offerings and support business growth in Japan and beyond.

Job Offer

Salary: Up to 12M JPY + 15% incentive

・ Location: Tokyo 23 wards

・ Work Hours: Monday-Friday, 9 AM - 6 PM (Flexible work arrangement, work from home as much as you want)

Benefits

・ Flexible Work Arrangement: Work from home every day if you wish. Office is available if preferred

・ Welcome Gift: New hires receive the latest product for free and can purchase products at a discounted rate

・ Defined Contribution (DC) Plan: Eligible

・ Paid Holidays:

o First Year - 10 days (depending on start date)

o Second Year - 11 days, increasing by 1 day per year thereafter

o Special Leave - 1 paid holiday for your birthday

・ Summer Vacation: 3 days (available from July to the end of October)

・ Standard Japanese Benefits: Includes transportation allowance, healthcare, pension, and other statutory benefits

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.

• Proven experience in people management within BPO/contact centers.
• Background in the hardware or manufacturing industry.
• Strong problem-solving and customer service skills.
• Ability to manage and optimize customer service operations.
• Experience collaborating with internal teams to improve service delivery.
• Native-level in Japanese and Fluency in English