PR/158545 | Assistant Customer Service Manager

Job Responsibilities

• Day to day customer order management
• Works with various team member from the manufacturing center to resolve all the complex/escalation issues related to the customer orders to ensure on time delivery of orders to support customer and meeting the company revenue
• Focal point for customer related escalations or operational issues
• Represent business unit team as the interface to work with internal and external team to ensure requirement are meet
• Proactive monitoring and reporting to the business unit on customer revenue performance and strive to meet the sales revenue goals.
• Continuously working on process improvement related to order management, inventory control & customer satisfaction strategies

• Bachelor Degree in Business Administrator and / or Supply Chain

• At least 5 years’ experience of working in the electrical and electronic manufacturing industry

• Excellent verbal and written communication skill in English

• Demonstrated ability to solve complex problems with scalable and repeatable results

• Knowledge, experience and practical use of Microsoft Excel and SAP

• Advance Microsoft Excel Skills - Pivot Tabel, Data Lookup / Indexing as added advantages

• Able to converse in Mandarin as need to liaise with customers and suppliers from China