IT Support @Global Pharma

You'll provide 2nd level technical support, resolving user issues across various IT infrastructure services. You will work closely with internal teams to improve the overall support experience.

Client Details

This company is a leading international pharmaceutical company, dedicated to improving health and quality of life through innovative medicines and therapies. Known for their expertise in healthcare, they are committed to advancing technology and providing a collaborative, forward-thinking work environment.

Description

• Provide 2nd level technical support for end users, addressing hardware, software, and application issues.
• Collaborate with 1st and 2nd level support teams to enhance service quality.
• Analyze incident data and recommend improvements for better user experiences.
• Serve as a Subject Matter Expert in specific IT infrastructure services, such as Outlook, Office 365, and Mobility Services.
• Improve shift-left capabilities and reduce ticket volumes through better workflows and knowledge base articles.

Job Offer

• Competitive salary and benefits.
• Work in an international, cross-cultural environment.
• Opportunities for career growth and professional development.
• Exposure to diverse technologies and industry best practices.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Taishi Oyamada on +813 6832 8665.

• Proficient in IT infrastructure technologies (Windows, Apple OS, O365, Azure Active Directory, Citrix, etc.)
• Familiar with ITIL methodology (ITIL v4 Foundation preferred).
• Team player with a solution-oriented mindset and a keen eye for detail.
• Good communication skills in both English and Japanese.