PR/086885 | IT Support Engineer(f / m / d)

COMPANY OVERVIE

 A wholly owned subsidiary of a major Japanese general trading company and a global integrated business enterprise, founded on June 28, 1955 and headquartered in Düsseldorf, Germany. It provides value-added services in a variety of fields, including environmental business, energy, machinery, infrastructure, and power generation. The company offers efficient distribution services, project financing, joint venture partnerships, and coordination of large-scale projects from research to market development.

JOB RESPONSIBILITIE

As an IT Support Engineer and a member of the internal IT team, you will be responsible for user support. Specific duties include,

• Day-to-day IT-related user support

• PC setup/kitting (Windows 11 will be introduced this summer)

• Mobile device management (iTunes, Mobileiron)

• Server and network management

• Network trouble shooting (Authentication via ISE or Aruba)

• Support HW (Printer), SW (Office, Google Crome, OS upgrade)

• Respond to user requests (PDF editing software installation)

• Check paper jam of printers and solve problems (contact vendor and order technician)

• Troubleshooting when access points in the network could not be identified

• IT projects from head office (Windows 11 implementation, IT projects at Local, support for NIS2 work, backup availability, vendor management when installing printers, working with teams to prepare, etc.)

• DCHP, DNS network configuration and resetting

• VPN related (can be taught after joining the company/Pulse Secure)

• Troubleshooting Wi-fi related issues

• Mobile (knowledge of MDM and Mobileiron is preferred, but training is possible)

Attractive points

• We value teamwork as we work as a team rather than working alone.

• Although German employees are the most common for user support, there are also Japanese and other nationalities on the staff, allowing them to work in a global environment.

• In addition to the basic salary, Christmas bonus and bonuses based on individual performance are also available.

JOB REQUIREMENTS

COMPETENCY (“Must”) *Must meet all of the following requirements

• 3+ years of user support experience in IT industry or internal IT

• Basic network knowledge (switches, Wi-Fi, DNS, etc.)

• Knowledge of Windows environment (Active Directory, O365, etc.)

• Business level German

• Business level of English

[Preferred Requirement].

• Business level Japanese language skills

BENEFITS

• Fixed-term employment (2 years) / Full-time

  However, after 2 years, there is a track record of hiring permanent employees.

• Working hours: 9:00-17:30, 1 hour lunch break, 37.5 hours per week

• Paid vacation: 30 days

• Location: Dusseldorf

Apply online or feel free to contact me directly for more information about this opportunity.

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