Customer Success Manager @AI Technology

We are looking for a dedicated Customer Success Manager to join our team in Tokyo.

The successful candidate will be responsible for managing client relationships & up-sell our AI tools to our Insurance clients in Japan

Client Details

• An European - Tech company that provides AI-powered solution to help insurance companies make better decision
• Office is in centre of Tokyo, 20 people

Description

• Drive client retention and growth by understanding their needs and helping them achieve their goals (revenue, profit, etc.) - Clients are in Insurance sector
• Regularly communicate with client leaders about adoption and identify deeper engagement opportunities.
• Identify opportunities for client advocacy (e.g., testimonials, case studies).
• Collaborate cross-functionally on pilots, renewals, and expansions.
• Identify product improvement opportunities within client's strategies.
• Travel to client sites to understand needs, develop on-boarding, and create engagement plans.

Job Offer

• Competitive salary package up to 15M JPY base + incentive
• Opportunity to work in a quickly growing company in Tokyo
• A positive company culture that values employee satisfaction and wellbeing.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Lan Nguyen on +813 6832 8626.

A successful Customer Success Manager should have:

• Native-level Japanese and Business-level English fluency
• Solid experience with Insurance industry in Japan
• Consulting or Customer Success Management experience