CRM Specialist

Be the driving force behind the brand's shift to become a more "loyal customer driven business & brand" from the status quo of being a "one-time traffic driven business & brand".

Client Details

Our client is a luxury brand from Europe that has been renowned for their handbags and accessories. They are looking for someone to help improve the luxury experience for their valued customers.

Description

• Lead the creation and execution of the company's CRM strategy.
• Report CRM related KPIs to stakeholders (especially the retail team).
• Run data analysis (e.g., customer data, transaction data, Marketing engagement data) to specify the customers to target.
• Provide list of VIC and high priority customers to be approached by store associates.

Job Offer

• International work environment.
• Hybrid work environment.
• Flextime available.
• Career growth opportunities.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Matthew Li.

• CRM experience at a fashion/luxury retail brand or similar industries.
• The ability to extract and analyze data (i.e., customer data, transaction data, Marketing engagement data).
• Ability to simplify things for a wider audience, clarifying the key findings and action plans.
• NATIVE level Japanese and Business level English.