SAP Delivery Director ～25M

Position Title : SAP Practice_Delivery Director
Work Location : Tokyo
Work Style : Hybrid (3 days office work per week)
Responsibilities:
1. High-level Phase Operations
 Support the initial planning and presales activities for SAP implementation,
upgrades, and migrations, and propose the optimal solutions based on the
client's business needs.
 Design the SAP system according to customer requirements, create proposals,
respond to RFPs, and develop system strategies.
 Manage the overall progress of SAP projects, leading the planning and
coordination from the start to the end of the project.
2. Delivery Management
 Oversee end-to-end (from start to finish) delivery of SAP implementation,
upgrade, and migration projects, ensuring compliance with budget and
schedule.
 Manage risks and resolve issues during project progression, ensuring the
achievement of quality standards aligned with project scope and goals.
 Handle regular communication with stakeholders, including coordination with
clients, requirements definition, and progress reporting.
3. Team Management and Support
 Lead the project team, promote collaboration with oƯshore teams, and ensure
smooth progress of global SAP projects.
 Provide guidance and onboarding for team members, oƯering continuous
support to improve quality.
 Enhance service quality by conducting performance reviews of SAP projects,
implementing improvement activities, and strengthening the quality
management system.
 Review and implement service improvements based on client feedback.
4. Business Development Support
 Support the development of new business related to SAP and promote long-
term relationship building with clients.
 Assist in sales activities through presentations and proposal creation for SAP
solutions.

Qualifications Required (MUST)
 Bilingual skills (Japanese: native level or JLPT N2 or above; English: business
level speaking/listening/writing/reading).
 Over 5 years of experience as an SAP Service Delivery Manager or Project
Manager in global SAP projects.
 Understanding of the SAP system landscape and experience in managing
coordination and impact across multiple countries/regions.
 Excellent communication skills, interpersonal skills, and flexibility.
 Experience in responding to RFPs, creating proposals, and making
presentations.
Preferred (WANT)
 Knowledge of ITIL or equivalent service management (incident management,
problem management, change management, release management, etc.).
 Experience working with oƯshore teams.
 Experience using ticket management tools such as ServiceNow or Remedy.
 Technical knowledge of SAP (understanding SAP modules and experience in
system integration).