ITサポート・スペシャリスト /IT Support Specialist 5million and above

• Set up, configure and troubleshoot your iPhone and other mobile devices.
• Configure laptops, desktops and printers to ensure smooth integration with store systems.
• Support for installing and configuring apps across multiple devices and platforms.
• Remote and on-site technical support for store associates 
• Troubleshoot and resolve technical issues with POS (point of sale) systems and retail applications.
• Collaborate with cross-functional teams to implement ApTOS POS solutions.
• Diagnose and resolve hardware, software and network problems in a timely manner.
• Providing remote and on-site technical support to retail store staff.
• Troubleshoot and resolve technical issues with POS (Point of Sale) systems and retail applications.
• Manage and query databases using SQL to ensure data integrity and system efficiency.
• Provide technical support and troubleshooting for Aptos Retail Management System.
• Assist with updating systems, installing software, and applying security patches.
• Provide ongoing training and guidance to retail staff on the use of IT related processes and software.

• Setup, initialize and troubleshoot iPhones and other mobile devices. 
• Configure laptops, desktops, and printers to ensure smooth integration with store systems. 
• Support app installation and configuration across multiple devices and platforms.
• Provide remote and on-site technical support for staff at retail locations. 
• Troubleshoot and resolve technical issues related to POS (Point of Sale) systems and retail applications. 
• Collaborate with cross-functional teams to implement ApTOS POS solutions.
• Diagnose and resolve hardware, software, and network issues in a timely manner. 
• Provide remote and on-site technical support for staff at retail locations. 
• Troubleshoot and resolve technical issues related to POS (Point of Sale) systems and retail applications. 
• Utilize SQL to manage and query databases, ensuring data integrity and system efficiency. 
• Provide technical support and troubleshooting for Aptos retail management systems. 
• Assist with system updates, software installations, and security patches. 
• Provide ongoing training and guidance to retail staff on IT-related processes and software usage. 

Qualifications

• IT Support Specialist 5-8 years experience (role such as IT Device Support or IT Desktop Support)
• Proficient in setting up iPhones, configuring laptops and troubleshooting PC desktops.
• Experience with printer configuration and device management 
• Strong knowledge of SQL for database querying and management.
• Familiarity with Aptos or similar retail management systems.
• Understanding of general IT support and network troubleshooting.
• Business level Japanese and English.

Preferred Qualifications 

• Experience in a retail or customer service environment. 
• Knowledge of other IT systems and software relevant to retail operations.

Japanese: Japanese Business Level N2, English Business Level

• IT Support Specialist 5-8 years' experience (like IT device support or IT desktop support role)
• Proficiency in iPhone setup, laptop configuration, and PC desktop troubleshooting. 
• Experience with printer configuration and device management. 
• Strong knowledge of SQL for querying and managing databases. 
• Familiarity with Aptos or similar retail management systems. 
• Understanding of general IT support and network troubleshooting.
• Business level Japanese & English.

Preferred Qualifications: 

• Experience in a retail or customer service environment. 
• Knowledge of additional IT systems or software related to retail operations

Japanese Languages: Japanese Business level N2 and English Business level.