Club Life and Members Relation Manager/Luxury Dining Lounge

About the Ginza Sapphire Lounge:

A new Luxury Lifestyle Members Club, the “Ginza Sapphire Lounge”, will open in October 2025 in the heart of Ginza, the epicenter of international luxury in Japan.

Key highlights:

• Located at the rooftop of a newly designed building by Jun Aoki, an internationally awarded architect.
• Nearly 500 sqm at the corner of Ginza Avenue and Miyuki Street, facing G6 Luxury Mall.
• Features include: Decoration and facilities with generous investments.
• A Michelin-star Executive Chef.
• Prestigious founding members.
• Partnerships with top luxury brands.

Role Overview:

The Club Life and Members Relation Manager will play a pivotal role in ensuring member satisfaction and maintaining the exclusivity of the lounge.
This role encompasses internal and external relations with the following core responsibilities:

Key Responsibilities:

Member Relations

• Recruitment and Selection:
  Identify and onboard new members in collaboration with the board, particularly the EVP.
   
• Member Satisfaction:
  Conduct regular follow-ups on member activities and satisfaction.
   
• Communication:
  Compose and manage membership correspondence, including:
  ▪ Welcome letters.
  ▪ Club announcements.
  ▪ Newsletters and reports.
   
• Feedback and Improvement:
  Monitor and evaluate services and benefits based on feedback.
  Provide suggestions and solutions to issues and complaints.
• Membership Data Management:
  Maintain and update the club’s CRM database.
  Initiate CRM activities.

Event Planning and Management​​​​​

• Event Coordination:
  • Plan, negotiate, and manage events such as:
    ▪ Monthly parties.
    ▪ New Year celebrations.
    ▪ Brand collaboration events.
• Staffing:
  Supervise and select supporting staff, including concierge and reception teams.
   
• Budgeting:
  Manage the PR/communication budget.
  Assist in the annual business plan.

External Communications

• Media Relations:
  Oversee media engagement, including digital, social, and influencer collaborations.
   
• Content Management:
  Supervise and update the club’s website and social media platforms.
   
• Networking:
  Liaise with celebrities, influencers, and external partners.

General Management

• Act as the liaison between the club’s governing board and members.
• Stay updated on industry trends and implement best practices.
• Communicate with management and associates to align with membership goals.

Reporting Line:

• Direct Reporting: EVP and Board Members.
• Close collaboration with the F&B Operations General Manager.

Supervised Staff:

• 2 Concierges.
• Coordination of reception staff.

Compensation and Benefits:

• Salary: Up to 10 million JPY (based on experience) with a performance-based bonus.
• Work style: 40 hours per week with a flexible schedule.
• Fringe Benefits: Club membership.

Candidate Profile:

Required Skills and Experience:

• Exceptional communication skills, particularly with High-Net-Worth Individuals (HNWI) and celebrities.
• Background in PR, VIP relations, or luxury hospitality (e.g., luxury hotels, resorts, clubs, or brands).
• International experience is a plus.

Language Requirements:

• Experience in members-only clubs, cabin crew, secretarial work, or similar fields.
• Fluent in Japanese (written and spoken).
• Proficient in English.
• Additional languages are a plus.

Selection Process:
Screening → Casual Meeting → Interviews (2-3 rounds) → Reference Check

Required Documents
Please submit your resume and CV in Japanese when applying.