Client Services Advisor for Famous Retail Brand

Join our APAC team as a Client Services Advisor and play a pivotal role in delivering unparalleled service to our customers. You'll build strong client relationships, support e-commerce operations, and contribute to a thriving digital sales environment while working with an international luxury fashion brand.

Client Details

Our client is a renowned leader in the global fashion industry, known for our innovative designs, attention to detail, and customer-centric approach. Operating at the intersection of creativity and commerce, we take pride in delivering exceptional experiences across all channels.

Description

As a Client Services Advisor, you will:

• Deliver exceptional customer service through email, telephone, live chat, and social media.
• Manage customer orders and logistics using advanced order management systems.
• Develop a deep understanding of our products, collections, and customer needs to ensure tailored recommendations.
• Contribute to the smooth fulfillment of e-commerce and omnichannel orders.
• Support special projects and collaborate with internal teams to achieve operational excellence.

Job Offer

• The opportunity to work with a prestigious brand in the heart of Tokyo.
• A collaborative and inspiring work environment where your contributions make an impact.
• Hands-on experience in e-commerce and luxury fashion, with opportunities to grow professionally.
• A full-time position with the chance to showcase your expertise in customer service and sales.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Peryhan Essam on +813 6832 8691.

• Fluency in Japanese and English, Korean is also a plus!
• Familiarity with tools like Zendesk, CRM systems, and order management platforms.
• Strong interpersonal skills, a positive attitude, and an eagerness to go above and beyond for clients.
• A solution-oriented mindset and ability to work effectively within a team.