Guest Experience Host- Chikumakan Nagano

POSITION REPORTS TO: General Manager

POSITIONS REPORTING TO THIS POSITION: Guest Services, Room Attendants, Food & Beverage Services.

KEY RELATIONSHIPS:

Internal:  Sales team, Marketing team, Resort hospitality team

External:  Guests

PRIMARY OBJECTIVES:

Responsible for establishing and maintaining mutual understanding and goodwill between VIP guests and management.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Plan and co-ordinate the provision of friendly, efficient services to VIP guests
• Conduct pre-arrival calls to reconfirm guests’ arrival dates, arrival time, number of guests, room type, and meal options.
• Welcome VIP guests and assist with check-in.
• Provide information of the resort upon arrival.
• Schedule activities for VIP guests
• Attend recreation activities when necessary.
• Assist with translations (information; guest directory; menus etc.) as required.
• Provide feedback from VIP Guests to General Manager for action.
• Provide amenities for VIP guests.
• Set up guest rooms for VIP guests with special occasions.
• Meet with independent guests (rent out) to discuss about Club Wyndham Asia products and offer reservations for sales presentation coordinating with Sales department.
• Display a Count On Me! service to all internal and external parties. 
• Display innovation through inspiring, creating and improving processes and products. 
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. 
• Display leadership values by ensuring effective communication and respecting your peers and managers.  Support others within the team and empower each other wherever possible. 

KEY POSITION CRITERIA:

• Excellent customer service and selling skills
• Flexibility to changing products, targets, markets and customer preferences
• Strong values of customer service and integrity
• Positive, enthusiastic and outgoing attitude
• Excellent communication and listening skills
• Self-motivated, and goal driven with high propensity to succeed
• Demonstrated rapport building skills
• High degree of reliability and integrity
• Ability to work independently and contribute as a team player
• Presents oneself as a professional role model
• Physical ability to stand upright on feet for extended periods
• Be a team player, supporting and motivating others
• High degree of resilience and ability to handle rejection
• Ability to quickly build rapport
• Sound problem solving and negotiating skills
• Basic computing skills
• Willingness to learn and keep up to date on market knowledge
• Must be available to work shift hours and on weekends
• Spoken and Written Japanese and English language skills.
• Good communication skills.
• Good writing skills.
• Good Interpersonal Skills.
• Proficient in the use of Microsoft Office and Front Office System.
• Problem solving and organizational abilities.