Client Service Officer - US Financial Institution

Our client which is a large US financial institution is seeking a client service officer to provide excellent excellent service to global custody clients. The client service officer will work in a large, cross border team that supports works very closely with large institutional clients to ensure their assets are being safeguarded and be involved in helping clients grow their asset portfolio.

Client Details

Our client is a globally recognized, large US organization specializing in financial services. With a strong presence in Tokyo, they are a major player in the banking and financial services industry, committed to delivering exceptional service and innovative solutions to their customers worldwide.

Description

• The Client Service Officer will have primary responsibility for covering Securities Finance clients domiciled in Japan
• As part of a regional team, coverage of offshore clients should also be anticipated
• Responsible for client profitability, day-to-day service and client satisfaction
• Manage the delivery of client service reviews to all platinum and priority clients with the necessary follow-up to maintain a frequent pulse check via touch points on the client's satisfaction levels with business partners
• Act as a central point of contact for all key issues impacting client satisfaction. Take ownership for client issues and drive resolution through the rest of the service and operational organization
• Drive organic growth of the Securities Finance program through identification of opportunities with the product and trading teams, presenting them to the client for execution
• Drive cross-selling opportunities into Execution Services products across the Securities Services client base
• Lead strong governance and controls Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
• Build a culture of responsible finance, good governance and supervision, expense discipline and ethics Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm's reputation
• Develop & maintain network of contacts with internal stakeholders (Product, Sales, Network Management, Credit, Legal, Client Delivery, Operations, Technology, etc) in order to effectively deliver results for clients in a timely manner
• Obtain and maintain all registrations/licenses which are required for your role, within the appropriate timeframe
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding the company, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Job Offer

• An attractive salary and benefits package
• Opportunity to work in a large, globally recognized financial services organization.
• Engaging work environment in Tokyo with a strong focus on employee satisfaction.
• Excellent professional growth and learning opportunities within the banking and financial services industry.

If you are a proactive, client-oriented professional with a strong background in banking and financial services, we encourage you to apply for this exciting opportunity as a Client Service Officer in Tokyo.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Tang Rea on +81368328606

A successful Client Service Officer should have:

* 5-8 years of relevant experience within Markets and or Securities Services

* Experience of International Securities Finance is highly desirable.

* Understanding of other products including Collateral Management, Foreign Exchange Custody

* Comprehensive knowledge of the risk and control environment

* Fluent Japaneseand English communication skills.

* Proven self-motivation and organizational skills.

* Consistently demonstrate clear and concise written and verbal communication