Integration Engineer

Key Missions

• Analyzes, troubleshoots and resolves tickets escalated by support level 1 (internal, external) within SLA or internal OLA,
• Reproduces and documents customer problems and escalates them to relevant solution or product development teams,
• Provides input as required on product and customer specific functionality, configuration and usage,
• Designs corrective action plans or local workarounds that allow issues to be solved within the SLA,
• Documents ticket resolution and ensures proper communication/reporting to customer on ticket resolution progress,
• Maintains support documentation up to date,
• Carries out on-site administration and preventive maintenance activities,
• Performs system upgrades at customer premises,
• During post go live period (ramp up/grace period), ensures procedures are correctly implemented,
• When relevant, maintains IT infrastructure and backend components, including hardware and software.

Background:

• 5 years+ support or delivery experience
• Experience with virtualization (administration and troubleshooting),
• Experience with all web / application servers (e.g. Apache, JBoss)
• Experience with Financial/Digital Payment domain will be a plus.

Technical Skills:

• Knowledge of administration of Linux environments
• Knowledge of at least one scripting language
• Cassandra Database knowledge (basic queries: select, update, insert, etc.)
• Basic networking skills (e.g. TCP/IP, HTTP or any encryption method/protocol),
• Knowledge of Docker/ Kubernetes
• Knowledge of Github/Gitlab
• Knowledge of troubleshooting and debugging of live applications,
• Knowledge of public cloud such as Azure, AWS.
• English and Japanese both oral and written.