【新着!!東京】　Cloud Hosting Service Manager (IT Infra)

【IT Infra】Cloud Hosting Service Manager

The Hosting Service Manager will be a member of the Global Hosting Services (GHS) Service Management team and comes to the organization having experience in cloud technology stack especially in Service delivery, provisioning, integration area with a background in IT infrastructure services.

The role holder will be responsible for managing GHS Customer requests and providing consultations including:

• Demand Management: Working directly with customer service teams, fully understand, document and route service requests to the appropriate GHS Teams
• Explain GHS Service Catalog to cloud customers, walkthrough the available service offerings and provide consultations for selecting appropriate services
• Coach cloud customers how to consume GHS services
• Serve as an escalation point for efforts that are experiencing problems
• Be a trusted partner for territories, acting as a bridge between global and local teams

The Global Hosting Service provides and operates highly available 24/7 servers, Iaas and PaaS across multiple global on-premise hosting centers and Public Cloud Service Providers.

■Basic Qualifications

• 5 years in IT infrastructure services, preferably cloud hosting services - deploying and managing IaaS and PaaS services.
• ITIL certification, Azure Fundamentals (AZ 103）
• Japanese/English Business Level Fluency is quired

■Preferred Qualifications

• GCP/AWS certifications、Project Management Professional (PMP)

★If you have any questions or need more information, please do not hesitate to contact us.
★Jing Liu ｜E-mail: jing.liu@acsjapan.jp