Travel Consultant - Japanese-Chinese Speaker!

You will have the unique responsibility of managing inquiries from Japanese-cChinese clients via email and phone calls, primarily within the B2B sector. While the majority of your interactions will be with Japanese-Chinese clients, you'll also have the opportunity to engage with foreign clients. This makes proficiency in English communication an essential requirement for this role.

Client Details

Global travel company.

Description

• Manage inquiries from Japanese-Chinese clients via email, phone calls, and in-person meetings, ensuring exceptional service at every touchpoint.
• Build and maintain strong relationships with clients, understanding their travel preferences and requirements to provide personalized recommendations and solutions.
• Stay updated on industry trends, travel regulations, and destination information to offer informed advice and support.
• Collaborate with team members to optimize travel itineraries, resolve issues, and exceed client expectations.
• Assist with administrative tasks such as processing payments, issuing tickets, and preparing travel documents accurately and efficiently.
• Proactively follow up with clients post-travel to gather feedback, address any concerns, and foster long-term loyalty and satisfaction.

Job Offer

• Hybrid Set up - has to be in the office during training though.
• Monday to Friday, 9AM-6PM

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.

• Native-level proficiency in Japanese. Busines level in Chinese or vice versa
• Strong communication skills, both written and verbal.
• Ability to work in Tokyo 23.
• Prior experience in the travel industry or customer service is preferred but not required.