ServiceNow Developer

Job Summary:
We are seeking a talented and motivated ServiceNow Developer who is proficient in both Japanese and English to join our dynamic team in Tokyo. This role is ideal for a professional who thrives in a fast-paced, multicultural environment and has a strong technical background in ServiceNow development. You will be instrumental in designing, implementing, and maintaining solutions that optimize IT service management (ITSM) processes and align with business objectives.

Key Responsibilities:

• Design, develop, and customize ServiceNow applications and modules to meet client requirements.
• Implement and manage ITSM workflows, including incident, problem, change, and asset management.
• Collaborate with stakeholders to gather and document requirements and translate them into technical specifications.
• Integrate ServiceNow with third-party applications and systems using APIs and integration tools.
• Perform system upgrades and maintain the ServiceNow platform to ensure high performance and reliability.
• Develop and deliver technical training and user documentation in both Japanese and English.
• Troubleshoot and resolve system issues, providing ongoing support and maintenance.
• Work closely with cross-functional teams to ensure solutions are aligned with business goals.

• Language Skills: Native or business-level proficiency in Japanese (JLPT N2 or higher) and fluent English communication skills.
• Technical Expertise: Proven experience as a ServiceNow Developer, with in-depth knowledge of ServiceNow modules, scripting, and workflows.
• Programming Skills: Proficiency in JavaScript, Glide API, and other related languages used in ServiceNow development.
• Familiarity with ITIL frameworks and best practices.
• Experience with integrations using REST/SOAP APIs and other integration tools.
• Strong understanding of database management, including table structures and relationships.
• Ability to create reports, dashboards, and performance analytics within ServiceNow.