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求人ID : 1512704 更新日 : 2024年12月24日

PR/117673 | Japanese Speaking Customer Service Liaison

勤務地 イギリス, West Drayton
雇用形態 正社員
給与 経験考慮の上、応相談

募集要項

Title 

 

Japanese Speaking Customer Service Liaison

 

Salary

 

£22,000 -  £26,000 per annum

 

Job profile

 

A Japanese global freight forwarding company are looking for an CS Liaison.

 

Key Responsibilities:

  • Serve as the primary point of contact for clients moving internationally, providing guidance and support from initial inquiry through the completion of the move.

  • Coordinate with international moving teams, shipping companies, and customs agents to ensure timely and efficient service delivery.

  • Assist clients with all documentation and requirements related to customs, shipping regulations, and import/export processes.

  • Handle inquiries, concerns, and complaints from customers, resolving issues quickly and efficiently to ensure customer satisfaction.

  • Provide clients with quotes, timelines, and updates on the status of their relocation, managing expectations and keeping them informed throughout the process.

  • Maintain detailed records of all customer interactions, shipments, and documentation using customer relationship management (CRM) systems.

  • Work closely with internal teams (logistics, operations, sales) and external vendors to ensure smooth coordination of all moving services.

  • Monitor and track shipments, proactively addressing any potential delays or problems and communicating updates to clients.

  • Support the preparation of cost estimates, invoices, and other related documentation for international moves.

  • Identify opportunities for process improvements to enhance the overall customer experience.

Qualifications and Skills:

  • Previous experience in customer service, preferably within the logistics, relocation, or international moving industry.

  • Strong organizational and multitasking skills, with the ability to manage multiple client requests simultaneously.

  • Excellent verbal and written communication skills in English and Japanese.

  • Familiarity with international shipping regulations, customs requirements, and documentation for overseas relocations.

  • Ability to work well under pressure and handle challenging situations with professionalism and patience.

  • Proficiency in using office software (Microsoft Office, Excel, etc.).

  • Strong problem-solving abilities and attention to detail.

  • Customer-focused with a positive attitude and strong sense of responsibility.

Preferred Qualifications:

  • Experience working in the international moving or logistics industry.

  • Knowledge of import/export regulations and customs documentation.

 

 

Location

 

West London

 

Hours

 

Mon – Friday 0900am – 0500pm

 

 

Visa 

 

Eligible to work in the UK (inc YMS VISA)

 

About our client

 

A Japanese global freight forwarding company

 

****We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding.

 

#LI-JACUK

#citylondon

応募必要条件

職務経験 3年以上
キャリアレベル 中途経験者レベル
英語レベル ビジネス会話レベル
日本語レベル ビジネス会話レベル
最終学歴 短大卒: 準学士号
現在のビザ 日本での就労許可は必要ありません

勤務地

  • イギリス, West Drayton

労働条件

雇用形態 正社員
給与 経験考慮の上、応相談
業種 物流・倉庫

職種

  • その他 > その他