PR/156841 | Customer Service Executive - online gaming industry

Company Background :

• New set up IT outsourcing company (focus on online gaming client)
• Working hours: 11am - 8pm (2 days off per week)

Job Responsibilities :

• Provide excellent and timely customer service.
• Understand and meet customers' needs effectively.
• Handle customer inquiries and feedback with care.
• Ensure prompt fulfillment of customer requirements.
• Maintain accurate system data and records.
• Assist in testing and troubleshooting.
• Offer product-related information and support bidding processes.
• Identify opportunities to improve processes and enhance customer experience.
• Resolve IT issues and address customer complaints.
• Meet service performance targets and comply with guidelines.
• Support team members during staff shortages in customer service.

Job Requirements:

• Diploma or Degree in any field.
• Previous experience in customer service or technical support, preferably in IT industry.
• Fluency in Mandarin and English preferred as required to interact with Taiwan and China customers.
• Availability to work on weekends and public holidays.
• Fresh graduates are encouraged to apply.