Senior Manager, Commercial Service (Life Sciences)

As the Senior Manager, Commercial Service, you will lead the Japan field service team, ensuring top-tier customer support while managing P&L responsibilities. This role involves shaping service strategy, driving team performance, and collaborating with regional and global stakeholders to achieve business success.

Client Details

A global leader in mass spectrometry and capillary electrophoresis technology, our client is committed to driving innovation that improves healthcare outcomes, advances food safety, and safeguards the environment.

Description

• Oversee all field service activities, including installations, preventive maintenance, and post-sale support.
• Manage P&L for the service business, ensuring profitable growth and operational efficiency.
• Build and lead a high-performing service team, focusing on talent development and strategic execution.
• Collaborate with dealer organizations to deliver consistent, high-quality customer service.
• Play a critical role in strategic planning as part of the Japan country management team.

Job Offer

• Join a global organization driving meaningful innovations in healthcare and sustainability.
• Lead a team in a high-impact, leadership position with P&L responsibilities.
• Competitive compensation and significant career growth opportunities.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Sara Loh on +813 6832 8915.

• Bachelor's degree in Chemistry, Biology, Biochemistry, Molecular Biology, or equivalent experience (MBA preferred).
• 5+ years of experience managing a customer support or service organization.
• Strong analytical and problem-solving skills to optimize field service operations.
• Effective communicator with advanced proficiency in English and Japanese.
• Proven ability to align team goals with customer needs and organizational strategy.