Client Service - Luxury Retail up to 6M JPY

As a Client Service Advisor, you will be an integral part of our luxury retail team, responsible for delivering unparalleled customer service, upselling, and providing expert consultation to our esteemed clientele.

Client Details

Our client is a world-renowned luxury brand celebrated for its heritage, craftsmanship, and timeless designs.

Description

As a Client Service Advisor, you will be the first point of contact for our valued clients, offering premium over-the-phone customer service. Your responsibilities will include:

• Managing client inquiries with professionalism and expertise.
• Checking product stock availability and processing reservations.
• Coordinating product repairs, exchanges, and ensuring customer satisfaction.
• Conducting proactive outbound communications, including upselling through cold calls to enhance the client experience.

Job Offer

• Promising career progression
• Salary up to 6M base +_ 10% incentive (performance based)
• Exposure to different facets of the business

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.

• Minimum of 1 year of client service experience in a luxury brand or retail environment.
• Native-level proficiency in Japanese and fluency in English.
• Willingness to work onsite at the Tokyo office.