PR/117736 | eBanking - Implementation Customer Support Vice President or Associate

The Frankfurt office of a well-known international bank is looking to hire eBanking - Implementation Customer Support Associate or Vice President.

Profile Summary

Responsibility of this position is for customer support on multi cashing system, support for Pooling, Multi-Bank etc., and cooperation with local IT department on local Cash Management System.

Duties and Responsibilities

• To manage and handle customer requirement and inquiries on eBanking.

• To support and cooperate with Transaction Banking member on its cash product matter (Pooling, Multi- Bank etc.).

• To cooperate with local IT department on local Cash Management System matter as required.

• To engage in fly-in visiting customers located outside Germany in European continent based on client needs.

• To maintain good relationship with internal stakeholders.

Required Experience:

• Customer support for bank’s e-banking system and Multi Cash system in Germany.

• Pitching / presentation to the clients in terms of cash products and/or deposit.

• German language skills at the business level in addition to English.

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We will contact you if we feel your qualifications match the role.

However, we regret that only shortlisted candidates will be contacted by us. If you don't hear from us within 5 working days, please assume that you have not been shortlisted.