PR/158126 | Service Delivery Manager

Service Delivery Manager

Our client is a world-class leader in providing innovative solutions and services in data center construction and engineering. Their mission is to deliver high-performance, scalable, and secure infrastructure for businesses across the globe.

• Part of a global network with over 100 offices worldwide.

• A trusted partner in delivering data center solutions across key markets.

JOB RESPONSIBILITIES:

• Client Relationship Management: Serve as the main point of contact for overseeing the client services relationship.

• Service Improvement & Reporting: Create, track, and share Service Delivery Reports, manage meetings, and handle escalations.

• Service Activation & Compliance: Carry out client-facing service activation tasks and ensure compliance with SLAs.

• Incident & Change Management: Oversee major incidents, suggest process modifications, and manage changes.

• Customer Satisfaction: Track customer satisfaction and devise strategies for service enhancement.

JOB REQUIREMENTS:

• At least one year of experience in a medium- to large-sized ICT firm, preferably in customer care or service delivery.

• A degreein engineering (Bachelor’s, Master’s, Professional, Vocational, or similar).

• Capacity to build trusting bonds with both external clients and internal stakeholders.

• Excellent ability to oversee the coordinated provision of services.

• Proficient in both written and spoken communication.

Click Apply Now to apply for this role or forward your updated CV to aaron.weller@jac-recruitment.com

Thank you!

#LI-JACMY

#countrymalaysia