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求人ID : 1507025 更新日 : 2024年12月13日
Logistics Customer Support Specialist!

Logistics Customer Support at Global Logistics Company!

勤務地 東京都 23区
雇用形態 正社員
給与 500万円 ~ 600万円

募集要項

Utilizing your strong forwarding + market knowledge, you will provide front line support (e.g. answering queries, responding to complaints and feedback) for customers* to ensure customer satisfaction with our products, services and features. *These will be partners developed by the sales reps, support will involve following up, retention and assistance with follow-up queries, reactivations, etc.

Client Details

One of the world's leading logistics companies.

Description

You will provide support for customers/partners developed by sales reps, to ensure customer satisfaction the with company's services. Support will involve answering queries, responding to complaints and feedback, following up, retention and assistance with follow-up queries, reactivations, etc. Main responsibilities will involve:

- To drive customer engagement, satisfaction, retention

- To strengthen operational relations to customer contacts by proactively advising and consulting to ensure customer satisfaction

- To qualify customer inquiries and provide quotations within the given price band, in line with the guidelines, then following up to ensure quotations are accepted + closed

- To support customer onboarding

- To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development and coordinate measures in case of challenges.

- To document, resolve, analyze all queries and feedback, and identify resolutions/improvement points

Job Offer

  • Flexible working schedule with core times between 10am to 4pm
  • Partial work from home available
  • Special company provided benefits (insurance, pension)

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.

応募必要条件

職務経験 無し
キャリアレベル 中途経験者レベル
英語レベル ビジネス会話レベル
日本語レベル ネイティブ
最終学歴 短大卒: 準学士号
現在のビザ 日本での就労許可が必要です

スキル・資格

The Team in Tokyo is looking for candidates with the following strengths/qualifications:

- Logistics/Freight forwarding experience: coordination and management of goods transport from one location to another

- Experience in Air Logistics a big plus

- Native level of Japanese language

- Business English skills

- Good time management skills

勤務地

  • 東京都 23区

労働条件

雇用形態 正社員
給与 500万円 ~ 600万円
業種 物流・倉庫

職種

  • 事務・秘書・カスタマーサービス > カスタマーサービス、カスタマーサクセス