Client Engagement Manager - Luxury Fashion

To further develop the relationship between our clients and the brand in Japan, define and implement the overall Client Relationship Management strategy (database management & analysis, direct marketing, loyalty program, clients events).

Client Details

Our client is one of the landmark European brand in luxury fashion. One of the largest and most renowned fashion brands in the world.

Description

• Data management and analysis of data and purchasing records of the clients to understand trends.
• Monitor results on CRM activities available in system by closely communication with Store Managers.
• Share all the best practices on a regional perspective with stores and HQ: events, clienteling, etc.
• Plan & coordinate appropriate & elevated VIC retention initiatives in stores.

Job Offer

• Incentive bonus.
• Chance to use English.
• Work for one of the biggest fashion brands.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Matthew Li.

• Native level Japanese and Business level English.
• Experience as CRM Manager in retail, preferably in luxury or fashion.
• Selling experience in stores is a plus.
• Retail Operations experience.
• Excellent communication skills.