【英語を活かす】Head of Customer Service

A well-known photography company is looking for a Head of Customer Service. The selected candidate will lead a customer service team, manage inquiries, and coordinate communication between departments to ensure smooth operations.

The company is a leader in photographic and imaging services, specialising in automated photo booth solutions across Japan. With a strong commitment to quality and innovation, it has established itself as a reliable provider in the industry, enhancing convenience for a wide range of customers.

Keywords:

カスタマーサービス, チーム管理, 電話応対, プロジェクト管理, KPI分析, 苦情対応, 顧客対応, トラブルシューティング, 求人, 外資系

2123130/001

Responsibilities:

• Manage a variety of customer inquiries for B2B and B2C clients
• Report and analyse KPI data
• Coordinate machine repairs and update machine information
• Handle phone calls during peak times and create reports
• Assign teamwork shifts and implement new systems for efficiency
• Troubleshoot issues and handle complex complaints
• Lead and manage customer service staff

Requirements:

• More than 5 years of experience as a Customer Service Manager
• Proven leadership experience managing teams with multiple members
• High-level telephone and complaint-handling skills
• Project management skills
• Native level Japanese; business level English