Operation Support Engineer/Flexible work arrangements の求人情報 | 外資系・日系グローバル企業への転職・英語求人ならキャリアクロス
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求人ID : 1506247 更新日 : 2024年12月16日
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Operation Support Engineer/Flexible work arrangements

採用企業 Assurant Japan
勤務地 東京都 23区, 千代田区
雇用形態 正社員
給与 600万円 ~ 経験考慮の上、応相談

ワークスタイル

リモートワーク・在宅勤務 服装カジュアル フレックスタイム制

募集要項

Job Purpose

The Operation Support Engineer is responsible for day-to-day support related to IT systems for Assurant Japan. As such the candidate plans, organizes, and coordinates production support related projects and activities with the local business and the global IT team.

The position is also in charge of the sanity testing and/or Automation tasks/jobs for the local operations.

Primary Job Accountabilities/Responsibilities

  • Provides general customer and IT support for assigned business applications and infrastructure deals with the most complex system problem logs; works with business and technical teams to perform effective root-cause analysis, resolution, and preventive actions; leads implementation support activities; directs and participates in training support activities such as documentation authoring and preparation, training preparation and delivery or follow-up.
  • Accountable for successful project delivery related to continuous system enhancement for operational improvement.
  • Maintains system support manual, create and maintain reports, assist with troubleshooting, interprets errors, automate and monitors operational processes.
  • Monitors infrastructure health, escalate to the Global IT team for outages, follow up on root cause analysis, problems and major incidents.
  • Participates in testing activities for maintenance; provides guidance for testing strategies, scope and scenarios; reviews and provides advice for testing-related estimates of effort, duration and resource utilization; reviews test plans; identifies testing risks and contributes to the overall management of project and risk plans; coordinates, manages and participates in complex testing efforts.

応募必要条件

職務経験 3年以上
キャリアレベル 中途経験者レベル
英語レベル 流暢 (英語使用比率: 50%程度)
日本語レベル ビジネス会話レベル
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可が必要です

スキル・資格

Basic Requirements

  • Bachelor’s Degree in a technical discipline
  • Minimum of 5 years of experience in a software development or Engineering organization
  • Minimum 7 years’ experience in different IT areas, working through the business analysis, design, development, production support and infrastructure.
  • Minimum 7 years leading implementations of mission critical applications supporting diverse technologies.
  • Fluent in Japanese and English

Other Requirements

  • Knowledge and experience in the use of distributed technologies including but not limited to python, Visual Studio .NET, Visual Basic .NET, C#.NET .NET Framework 3.5 & higher, AJAX and Extensible Markup Language (XML & XMLT); IIS 7.0 and higher
  • Others including Web Services, Web API, WSS 3.0, WSE, & WCF, CSS, HTML, Javascript
  • Source control tool – TFS
  • Reporting tool – SSRS and SharePoint
  • Database technology including Oracle 12c and SQL server 2014 and PL/SQL and Stored procedures
  • Experience with Windows operating systems and shell scripting.
  • Understanding of cloud hosting and server availability behind a load balancer and firewall. (Azure, AWS)
  • Having basic understanding of network security. Protocol, authentication, etc.
  • Travel: Domestically within Japan to client offices or vendors and operation sites; Internationally for training and workshops needs.
  • Position requires the ability to work outside normal office hours for coordination and reporting with the global IT organization, and to provide support and problem escalation as required.
  • Having hands-on experiences with Microsoft Power Auto, Forms, and SharePoint.

Characteristics we are looking for

  • A mindset to go beyond job title to get things done
  • Willingness to dive into software environments and technical issues
  • High command of verbal and written English. Other languages is a plus.
  • Ability to successfully work under tight project deadlines
  • Well organized, good communication and reporting skills
  • Self-motivated, team player, action and results oriented
  • Ability to effectively manage multiple assignments and priorities.
  • Ability to analyze complex business and system problems, propose effective solutions and understand and apply business vision and direction.
  • Willing to work outside normal hours and wear multiple hats.

We're seeking individuals with a passion for learning and growth. If you're enthusiastic about developing your skills and building a long-term career with us, we encourage you to apply, even if you don't meet all the specific qualifications.

勤務地

  • 東京都 23区, 千代田区
  • 中央快速線 (高尾-東京)駅

労働条件

雇用形態 正社員
給与 600万円 ~ 経験考慮の上、応相談
休日・休暇 完全週休二日制(土、日)、祝日、年末年始 等
業種 その他(金融)

職種

  • 経営・経営企画・事業企画系 > 経営企画・事業企画・PMO
  • マーケティング・販促企画・商品開発系 > 商品企画・開発
  • マーケティング・販促企画・商品開発系 > マーケティング・販促企画
  • クリエイティブ・デザイン系 > プロデューサー・ディレクター・プランナー(ゲーム関連・マルチメディア)
  • マーケティング・販促企画・商品開発系 > マーケティングプランナー・Webプランナー

会社概要

会社の種類 中小企業 (従業員300名以下) - 外資系企業
外国人の割合 外国人 少数