Bilingual Digital Program Manager (Japanese & English)

• Work as a Bilingual Digital Program Manager for Japan's leading e-commerce marketplace, managing live chat solutions and collaborating across teams to enhance customer experience.

• This role combines project management, technical expertise, and bilingual communication, with a flexible, flat work environment, including one day of remote work per week.

Client Details

• The client is one of Japan's largest and most influential e-commerce platforms, renowned for its expansive marketplace and cutting-edge digital services.

• They are a leader in driving innovation across online shopping, logistics, and technology, connecting millions of customers and merchants.

• With a commitment to transforming the shopping experience, the company offers a multinational environment where professionals can thrive and contribute to impactful projects on a global scale.

Description

• Client Collaboration: Act as the primary point of contact for enterprise clients, managing live chat project deployments to meet business objectives.

• Project Management: Oversee project lifecycles, including requirements gathering, task allocation, and milestone tracking, while balancing client needs and timelines.

• Team Coordination: Manage cross-functional teams, including IT developers and business users, to deliver quality solutions.

• Data-Driven Insights: Analyse live chat performance data, generate actionable insights, and present strategies supported by ROI metrics to drive growth.

• Process Improvement: Identify and implement process enhancements to optimise project delivery and service quality.

• Performance Reporting: Provide regular performance updates through detailed KPI reporting and support clients with tailored solutions based on analytics.

• Bilingual Communication: Engage seamlessly with Japanese-speaking and English-speaking stakeholders to align technical and business expectations effectively.

• Training and Consultation: Lead workshops, offer technical guidance, and support clients in leveraging live chat technology to improve user experiences.

Job Offer

• Multinational Environment: Work alongside professionals from diverse backgrounds in a globally recognised e-commerce marketplace.

• Career Growth: Opportunity for a contract-to-permanent conversion based on performance.

• Cutting-Edge Technology: Be part of projects using innovative and advanced digital solutions.

• Flexible Work Culture: Flat organisational structure with a flexible working environment, including one day of work-from-home each week.

• Professional Development: Collaborate with talented teams and contribute to impactful projects in a supportive setting.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Tom Emms on +81 3 6402 1596.

• Bilingual Proficiency: Fluent in both Japanese and English, with excellent written and verbal communication skills for seamless interaction with stakeholders.

• Technical Expertise: Solid background in live chat technologies and hands-on technical roles, with experience in SDLC methodologies and data-driven decision-making.

• Project Leadership: Proven ability to manage multiple projects, coordinate cross-functional teams, and deliver high-quality results on time and within budget.

• Analytical Mindset: Skilled in analysing data sets to identify trends, derive business value, and propose actionable strategies.

• Customer-Centric Approach: Experienced in consulting with clients, developing tailored solutions, and building strong, lasting relationships.

• Adaptability: Flexible and capable of managing change, mentoring team members, and fostering a collaborative work environment.

• Organisational Skills: Highly organised, with the ability to prioritise tasks and manage competing demands effectively.