IT helpdesk

The global retail company is looking for It helpdesk who can handle troubleshooting issues, PC kitting, user support in Japanese and English

Client Details

This company is a leading global fashion brand, known for its iconic style and high-quality products. For an IT professional, this represents a unique opportunity to work at the intersection of technology and fashion in a fast-paced, innovative environment.

Description

• Assist internal employees with troubleshooting and resolving technical issues across hardware, software, and systems.
• Handle setup and maintenance of various devices including PCs, iPads, mobile phones, and conference room systems.
• Set up and configure user PCs, ensuring all necessary software and settings are in place for smooth operation.
• Administer and support O365 and Active Directory settings at retail locations.

Job Offer

• Opportunity for growth and advancement within the company
• Collaborative and supportive team environment
• A dynamic, energetic working environment with good work/life balance
• Open culture and job rotation available to enable internal career development

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Ayaka Iwaki at +81 3 6832 8658.

• Ability to quickly diagnose and resolve common hardware and software issues, especially in a fast-paced environment.
• Experience with setting up and configuring devices like PCs, iPads, printers, and conference room systems.
• Ability to write clear and concise technical documentation (in Japanese), including setup guides and troubleshooting procedures.
• Willingness to learn new systems and technologies, and the ability to quickly adapt to changes in tools, procedures, and technologies.