PR/158258 | Customer Service Executive (Logistic)

JOB RESPONSIBILITIES

• Ensure timely quotations are sent to customers and bookings are confirmed promptly.

• Support operations and sales in executing service delivery.

• Manage carrier/vendor relations, including securing spot rates, equipment, space protections, priority haulage, and ensuring customs brokers provide agreed service levels.

• Monitor and resolve issues/queries from the operations team and respond to customer inquiries promptly.

• Ensure data integrity within systems.

• Responsible for cross-selling/up-selling, customer retention, and following up on outstanding freight.

• Monitor, record, and report on service performance, providing recommendations for improvements, whether in service delivery successes or failures.

• Collaborate with the sales team to establish and strengthen customer relationships.

• Ensure service excellence and develop a best-in-class platform for customers/clients.

JOB REQUIREMENTS

• Required language(s) : English and Malay.

• Possess good communication skill in verbal & written in English.

• Able to work independently and under pressure with minimum supervision.

• Education/Experience: SPM or Diploma in any relevant field 

• Strong PC knowledge, Microsoft Windows, Word, Excel and Outlook required.

#LI-JACMY

#Statekualalumpur