PR/158063 | Senior Immigration Admin Executive

ABOUT THE JOB

You will be responsible for facilitating documentation work and client servicing by being the point of contact, ensuring the delivery of high-quality service

 JOB RESPONSIBILITIES

• Oversee immigration applications, including those for country Citizenship and other related processes.

• Collaborate closely with clients to ensure all necessary documents are prepared and submitted.

• Provide clients with accurate documentation advice and guidance based on a thorough understanding of regulations and policies.

• Craft cover letters that effectively present clients’ backgrounds and profiles.

• Maintain high accuracy in all applications submitted to government authorities.

• Deliver exceptional customer service and uphold high standards of service quality.

• Address clients’ queries and complete formalities during and after submission within the company’s response time.

• Keep tracking sheets updated and organized in a timely manner.

JOB REQUIREMENTS

• Minimum Diploma qualifications in any related field (Hospitality, Mass communication)

• Strong verbal communication skills in English and Mandarin

• Preferably prior experience in customer service/ client servicing role

• Detailed oriented and good organization skills

• Ability to meet deadlines and handle large volume of digital documents 

BENEFITS

• Remote work based in Malaysia

• Career growth opportunity

• Allowances

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