PR/157900 | Mandarin Speaking Helpdesk Executive

Job Responsibilities:

• Provide level 1 support and troubleshooting assistance for users encountering issues with the logistics software (Warehouse Management System, Freight Forwarding System etc.)

• Record user inquiries via email and processes in the incident management system.

• Escalate unresolved or complex issues to level 2 support or relevant technical teams for further investigation and resolution.

• Keep users informed of incident progress and notify them of changes or outages.

• Close resolved incidents, requests, and others in a timely manner.

• Follow up on open tickets and influence tech teams for prioritization.

• Relay customer feedback or suggestions to the appropriate internal teams.

Job Requirements:

• Candidates must possess at least Bachelor Degree, Professional Degree or master’s degree preferably in Information Technology or any other equivalent.

• Good in communication skills.

• Good knowledge of Microsoft products (Microsoft 365, Word, Excel, PowerPoint, Teams).

• Ability to multitask efficiently and provide prompt assistance to multiple users simultaneously.

• Able to communicate in English and Mandarin due to the market support.

• 2-3 years' experience in IT Helpdesk or Service Desk

• Open for fresh graduates

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