PR/108710 | Customer service and Admin executive

Job Description-
Designation- Customer service and Admin executive
Experience- 1-3 Years
Location: Gurgaon
Responsibilities:
Responsible for initiating shipments from company’s overseas factories to customers in India
Understanding customer’s delivery process & initiating shipment procedure by coordinating with customers & internal members sitting in SE Asia, China & Japan
Maintaining database of shipping arrangements & forecasts and conducting customer follow-ups, factory follow-ups etc. 
Preparation of all documentation required for completing shipments.
Updating shipping instructions, monitoring outcomes, and recommending suitable actions on a regular basis 
Sound understanding about shipment & logistics terminologies, tracking mechanism, incident reporting and escalation management.
Supporting ad-hoc organizational initiatives in maintain business operations as when required.