Helpdesk

Our client, a global leader in e-commerce and digital services, is looking for dedicated helpdesk professionals to support our users and coordinate their projects.

Client Details

Our client is global technology company, known for its e-commerce platform, online banking, digital content, and telecommunications services.They operates in multiple countries, so understanding cultural differences and multilingual support might be beneficial.

Description

• Prepare reports on support metrics, such as response times and resolution rates.
• Collaborate with the support team to identify inefficiencies and suggest improvements.
• Manage and control the process of project
• Document meeting notes and follow up on action items
• Ability to convey information clearly to both customers and team members.

Job Offer

• A dynamic, energetic working environment with good work/life balance
• Open culture and job rotation available to enable internal career development
• Competitive salary and benefits package
• Opportunity for growth and advancement within the company
• Collaborative and supportive team environment

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Ayaka Iwaki at +81 3 6832 8658.

• Prioritizing tasks and managing multiple responsibilities simultaneously.
• Ability to work well with others, fostering a cooperative and productive team environment.
• Ability to adjust to changing priorities and demands in a fast-paced environment.