【Global Security Systems】 Service Technician

Job Responsibilities 

In this role, you will be a part of a team of Engineers and Technicians responsible for diligently undertaking all service maintenance repairs and planned preventative maintenance activities.

Expectations & Tasks: 

• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Undertaking Planned Preventative Maintenance (PPM) activity on existing systems 
• Installing small additions and changes to existing systems
• Undertaking surveys and assisting in the preparation of pricing for works required to customer sites
• Continual optimization of service delivery and procedures
• Compliance with KPI’s, procedures and reporting requirements
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organisation
• Comprehend customer requirements and make appropriate recommendations
• Build positive relationships with customers

Skills, Culture & Experience: 

• Minimum 3 years’ experience in Electronic Security Industry
• Sound knowledge of executing fit out of Integrated Security Systems (Access Control, CCTVs, etc) at customer sites including cabling, electrical or mechanical work as well as performing maintenance and commissioning activities
• Technical Certificate or Diploma in Electrical or Electronics engineering
• Customer service experience and able to be on 24-hour standby for service fault call
• Proficiency in basic IT networking & CAD will be advantageous
• Proficiency in Microsoft office programs
• Basic project management skills
• Excellent communication and Inter-personal skills