Team Lead Customer Support - Global Investment Company

You will be part of the customer support team, preparing reports and handling the Team's schedules and checking performance, occasionally assisting clients on account related inquiries.

Client Details

Our client is a global investment firm.

Description

You will be part of the customer support team, preparing reports and handling the Team's schedules and checking performance, occasionally assisting clients on account related inquiries.

Among the Main Responsibilities:

• Supervision and control of Team's performance, providing feedback and improvement plans
• Team scheduling
• Providing customer service to all clients through calls and chats
• Communicate and coordinate with Teams abroad for reports

Job Offer

• Very good work-life-balance
• Flat working culture
• International job scope working with Teams abroad

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.

The ideal candidate comes from the financial services industry and has management experience. Among the main qualifications:

• Customer service experience in the Financial Services industry
• JSDA license holders
• Experience with Team supervision, including arranging schedules, checking and improving staff performance
• Resilient attitude to cope with objections/pushback and provide solutions
• Fluent / Native level of Japanese (both verbal and written)
• Good English language skills to communicate with Teams abroad