カスタマー サポート スペシャリスト - 在宅勤務オプションあり!

Provide exceptional customer service and address the needs of customers (guests and airline partners) through various communication channels (phone, email, and chat).

Client Details

Global Online Travel Agency

Description

• Efficiently manage a high volume of inquiries from clients and customers in a professional manner.
• Take responsibility for achieving individual KPIs and contributing to team goals.
• Implement business strategies and enhance customer service through self-service solutions.
• Proactively identify and suggest improvements to work processes.
• Collaborate with Team Leaders and/or Managers when necessary.
• Assist with office-based administrative tasks as needed.
• Uphold a high level of integrity and confidentiality by ensuring customer information is protected at all times.

Job Offer

Salary: 300,000 JPY - 350,000 JPY/month + bonus (base salary negotiable based on experience and skills)
Shifts: 9:00-18:00, 11:00-20:00, or 13:00-22:00, with 5 working days and 2 consecutive days off.
Work Setup: Hybrid option available

Promising progression with an opportunity to transfer to offices within APAC

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.

Requirements:

• Native-level Japanese and fluency in English.
• Candidates with N1 proficiency and an existing work visa are welcome.
• Willingness to work shifts, including weekends.
• Experience in customer service, hotels, or airlines is a plus.